PRIVACY POLICY
Effective Date: August 31, 2026
High Falls Tree Service (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information provided by our customers and visitors.
1. Information We Collect
We may collect information such as your name, phone number, email address, mailing or service address, appointment information, service history, and other information you provide to us when requesting or receiving our services.
2. How We Use Your Information
We use customer information to:
Schedule and manage appointments and services
Send appointment reminders and service updates
Communicate about tree work and other requested services
Provide estimates, invoices, and payment-related communications
Respond to questions and provide customer support
Maintain customer and service records
Communicate with you about our services as permitted by applicable law
3. Text Messaging
If you provide your mobile number and consent to receive text messages, we may use it to send messages related to your appointments, services, jobs, invoices, customer support, and other communications related to your relationship with us.
Message and data rates may apply. Message frequency varies.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.
4. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect customer information against unauthorized access, use, disclosure, or loss. Access to customer information is limited to individuals and service providers who need it for legitimate business purposes.
5. Sharing of Information
We do not sell or rent your personal information. We may share information with trusted service providers who assist us with business operations, including scheduling, communications, payment processing, technology, and other services necessary to operate our business. These providers may use information only as necessary to provide services to us.
We may also disclose information when required by law or when reasonably necessary to protect our rights, our customers, our employees, or our business.
6. Your Choices and Rights
You may contact us to request an update or correction to your personal information or to request deletion of information, subject to applicable legal, contractual, and business recordkeeping requirements.
You may opt out of text messages at any time by replying STOP.
7. Contact Us
Questions about this Privacy Policy or your personal information may be directed to:
High Falls Tree Service
395 Middle Road
Rochester, NY 14467
585-467-9310
staff@highfallstreeservice.com
Last Updated: August 31, 2026