PRIVACY POLICY

Effective Date: August 31, 2026 

High Falls Tree Service (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information provided by our customers and visitors. 

1. Information We Collect

We may collect information such as your name, phone number, email address, mailing or service address, appointment information, service history, and other information you provide to us when requesting or receiving our services. 

2. How We Use Your Information

We use customer information to: 

  • Schedule and manage appointments and services 

  • Send appointment reminders and service updates 

  • Communicate about tree work and other requested services 

  • Provide estimates, invoices, and payment-related communications 

  • Respond to questions and provide customer support 

  • Maintain customer and service records 

  • Communicate with you about our services as permitted by applicable law 

3. Text Messaging

If you provide your mobile number and consent to receive text messages, we may use it to send messages related to your appointments, services, jobs, invoices, customer support, and other communications related to your relationship with us. 

Message and data rates may apply. Message frequency varies.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below. 

4. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information against unauthorized access, use, disclosure, or loss. Access to customer information is limited to individuals and service providers who need it for legitimate business purposes. 

5. Sharing of Information

We do not sell or rent your personal information. We may share information with trusted service providers who assist us with business operations, including scheduling, communications, payment processing, technology, and other services necessary to operate our business. These providers may use information only as necessary to provide services to us. 

We may also disclose information when required by law or when reasonably necessary to protect our rights, our customers, our employees, or our business. 

6. Your Choices and Rights

You may contact us to request an update or correction to your personal information or to request deletion of information, subject to applicable legal, contractual, and business recordkeeping requirements. 

You may opt out of text messages at any time by replying STOP

7. Contact Us

Questions about this Privacy Policy or your personal information may be directed to: 

High Falls Tree Service
395 Middle Road 

Rochester, NY 14467 
585-467-9310 
staff@highfallstreeservice.com

Last Updated: August 31, 2026

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree Service was a total class act… perfect shaping of the trees and an immaculately clean lawn.”

    — David E., Rochester, NY

  • Why Homeowners Choose High Falls Tree Service

    “Great experience…routine maintenance and trimming for a magnolia, Japanese maple and spruce…thoughtfully trimmed.”

    — Judith F-K., Rochester, NY

  • Why Homeowners Choose High Falls Tree Service

    “Thank you so much, High Falls Tree Service. Best tree service in town.”

    — Karen S., Webster, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree Service, LLC did an awesome job trimming tree limbs away from my house. Squirrels were hopping onto my roof using the branches. Thank you for your great tree trimming service and excellent customer service. I enjoyed working with you and was very satisfied with the complete job and price!”

    — Peter B., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “An ENORMOUS tree fell on the roof and had to be removed ASAP. They picked up the phone! They promised to be there, and they came in less than 12 hours. The job was a mess - huge tree, damage to the roof, house surrounded by trees. It was not an easy removal project, but they did it quickly and with minimal collateral damage. It was fantastic!””

    — Anonymous

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree Service was a total class act from start to finish! We had a massive tree on our roof that was difficult to get to. They did a fantastic job getting it down, and their cleanup was above and beyond what I expected! Thanks, guys!”

    — Ella V., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls, your people did a great job! We are very satisfied with your company. Thank you!”

    — Tom M., Irondequoit, New York

  • Why Homeowners Choose High Falls Tree Service

    “Incredible experience working with a team like this.”

    — Aaron R., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree is excellent. Their prices are extremely reasonable. The crew came as scheduled and worked nonstop. They were very polite and went above and beyond. I wanted to keep the tree wood, and they stacked it all for me. They had to avoid power lines, the garage roof, the patio roof, all of my lilacs, and my shed. This was done perfectly. If you want a great tree service, select High Falls.”

    — Nancy D., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “The High Falls Tree Service staff did a BEAUTIFUL job removing some large limbs overhanging our house, and thereby lowering our home insurance bill! Perfect shaping of the trees and an immaculately clean lawn and driveway when they left. Couldn’t be happier!”

    — David E., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree Service did an impressive job at my neighbor’s house.”

    — Kathryn S., Fairport, New York

  • Why Homeowners Choose High Falls Tree Service

    “Great professional work! Very attentive and prompt service even “off hours”!”

    — Ellen K., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls has been great to us! Highly recommend them!”

    — Kathy R., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “Thank you for shedding light on our backyard! Very professional, fast, and knowledgeable. They were able to remove branches intertwined with the wires in our backyard that RG&E wouldn’t trim. Highly recommend them. Fast and cleaned up like they were never there.”

    — Meaghan S., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “Amazing customer service & such a skilled crew. We keep having them back. They have taken down a huge pine with needlecast, raised the canopy on our Pin-oak & Locust & today hand-trimmed my precious Magnolia, cleaned up our high Maple, raised the canopy & re-hung my kids’ tree swing. It just doesn’t get any better than that! Will look forward to having them out for the fourth time.”

    — Lori S., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “This is for the tree taken down at my daughter’s - HUGE! It was gone in a flash, and the stump ground out. Great work! Punctual! Highly recommended!”

    — Gina M., Irondequoit, New York

  • Why Homeowners Choose High Falls Tree Service

    “You never know what you are going to get when you call for a contracting service. The best you can do is get recommendations. You can read the reviews on Yelp or Google. That was the case for my call for tree service. I read reviews and called a couple of companies. Some of them never returned my calls. High Falls Tree Service returned my call promptly, and the work was amazing. We had a 60-70ft pine dying in our front yard. They came out to remove it and said it would take two hours. Not only were they done in less than two hours, but they also cleaned up all the debris and chips in our driveway, my neighbors’ driveway, the street in front of the house, and even our little front porch. They were fast, efficient, and worked beautifully as a team. If you need tree guys, call for them.”

    — Doug S., Kings Ferry, New York

  • WHY HOMEOWNERS CHOOSE HIGH FALLS TREE SERVICE

    “I could not have asked for better service for the removal of a large tree from my yard than I received from High Falls. The quote was given the same day, and service was rendered on schedule. They needed to avoid my home, patio, shed, and a hot tub, and did so with the right equipment and crew, with no damage. They had this tree down in 4 hours, and with total cleanup. Price was very reasonable, and the crew was top-notch, friendly, and courteous. I wouldn’t hesitate to recommend them to anyone.”

    — Lynn Y., Rochester, New York