Terms of Service
Effective Date: August 31, 2026
These Terms of Service (“Terms”) govern the use of text messaging services provided by High Falls Tree Service (“Company,” “we,” “us,” or “our”).
1. Text Messaging Program
By providing your mobile phone number and consenting to receive text messages from us, you agree to receive SMS/text messages related to your services with High Falls Tree Service. These messages may include:
Appointment confirmations and reminders
Scheduling and arrival updates
Tree care, tree removal, and other service updates
Job status and follow-up messages
Estimates, invoices, and payment-related communications
Customer service and other messages related to your account or requested services
Message frequency will vary depending on your appointments, services, and communications with us.
2. Message and Data Rates
Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility.
3. Opting Out
You may stop receiving text messages at any time by replying STOP to any message from us. After you send STOP, we will send a confirmation message and will no longer send SMS messages to that number, except where permitted or required by law.
You may also contact us directly to request assistance with text messaging.
4. Help and Support
For assistance, reply HELP to a message from us or contact:
High Falls Tree Service
395 Middle Road
Rochester, NY 14467
585-467-9310
staff@highfallstreeservice.com
5. Consent
Your consent to receive text messages is not a condition of purchasing goods or services from High Falls Tree Service. You may continue to communicate with us by phone, email, or other available methods.
6. Privacy
Your information is handled in accordance with our Privacy Policy, available here: Privacy Policy.
7. Changes to These Terms
We may update these Terms from time to time. Any updated Terms will be posted on our website with a revised effective date.
Last Updated: August 31, 2026