Terms of Service 

Effective Date: August 31, 2026 

These Terms of Service (“Terms”) govern the use of text messaging services provided by High Falls Tree Service (“Company,” “we,” “us,” or “our”). 

1. Text Messaging Program

By providing your mobile phone number and consenting to receive text messages from us, you agree to receive SMS/text messages related to your services with High Falls Tree Service. These messages may include: 

  • Appointment confirmations and reminders 

  • Scheduling and arrival updates 

  • Tree care, tree removal, and other service updates 

  • Job status and follow-up messages 

  • Estimates, invoices, and payment-related communications 

  • Customer service and other messages related to your account or requested services 

Message frequency will vary depending on your appointments, services, and communications with us. 

2. Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility. 

3. Opting Out

You may stop receiving text messages at any time by replying STOP to any message from us. After you send STOP, we will send a confirmation message and will no longer send SMS messages to that number, except where permitted or required by law. 

You may also contact us directly to request assistance with text messaging. 

4. Help and Support

For assistance, reply HELP to a message from us or contact: 

High Falls Tree Service
395 Middle Road 

Rochester, NY 14467 
585-467-9310 
staff@highfallstreeservice.com

5. Consent

Your consent to receive text messages is not a condition of purchasing goods or services from High Falls Tree Service. You may continue to communicate with us by phone, email, or other available methods. 

6. Privacy

Your information is handled in accordance with our Privacy Policy, available here: Privacy Policy.

7. Changes to These Terms

We may update these Terms from time to time. Any updated Terms will be posted on our website with a revised effective date. 

Last Updated:  August 31, 2026 

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree Service was a total class act… perfect shaping of the trees and an immaculately clean lawn.”

    — David E., Rochester, NY

  • Why Homeowners Choose High Falls Tree Service

    “Great experience…routine maintenance and trimming for a magnolia, Japanese maple and spruce…thoughtfully trimmed.”

    — Judith F-K., Rochester, NY

  • Why Homeowners Choose High Falls Tree Service

    “Thank you so much, High Falls Tree Service. Best tree service in town.”

    — Karen S., Webster, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree Service, LLC did an awesome job trimming tree limbs away from my house. Squirrels were hopping onto my roof using the branches. Thank you for your great tree trimming service and excellent customer service. I enjoyed working with you and was very satisfied with the complete job and price!”

    — Peter B., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “An ENORMOUS tree fell on the roof and had to be removed ASAP. They picked up the phone! They promised to be there, and they came in less than 12 hours. The job was a mess - huge tree, damage to the roof, house surrounded by trees. It was not an easy removal project, but they did it quickly and with minimal collateral damage. It was fantastic!””

    — Anonymous

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree Service was a total class act from start to finish! We had a massive tree on our roof that was difficult to get to. They did a fantastic job getting it down, and their cleanup was above and beyond what I expected! Thanks, guys!”

    — Ella V., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls, your people did a great job! We are very satisfied with your company. Thank you!”

    — Tom M., Irondequoit, New York

  • Why Homeowners Choose High Falls Tree Service

    “Incredible experience working with a team like this.”

    — Aaron R., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree is excellent. Their prices are extremely reasonable. The crew came as scheduled and worked nonstop. They were very polite and went above and beyond. I wanted to keep the tree wood, and they stacked it all for me. They had to avoid power lines, the garage roof, the patio roof, all of my lilacs, and my shed. This was done perfectly. If you want a great tree service, select High Falls.”

    — Nancy D., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “The High Falls Tree Service staff did a BEAUTIFUL job removing some large limbs overhanging our house, and thereby lowering our home insurance bill! Perfect shaping of the trees and an immaculately clean lawn and driveway when they left. Couldn’t be happier!”

    — David E., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls Tree Service did an impressive job at my neighbor’s house.”

    — Kathryn S., Fairport, New York

  • Why Homeowners Choose High Falls Tree Service

    “Great professional work! Very attentive and prompt service even “off hours”!”

    — Ellen K., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “High Falls has been great to us! Highly recommend them!”

    — Kathy R., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “Thank you for shedding light on our backyard! Very professional, fast, and knowledgeable. They were able to remove branches intertwined with the wires in our backyard that RG&E wouldn’t trim. Highly recommend them. Fast and cleaned up like they were never there.”

    — Meaghan S., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “Amazing customer service & such a skilled crew. We keep having them back. They have taken down a huge pine with needlecast, raised the canopy on our Pin-oak & Locust & today hand-trimmed my precious Magnolia, cleaned up our high Maple, raised the canopy & re-hung my kids’ tree swing. It just doesn’t get any better than that! Will look forward to having them out for the fourth time.”

    — Lori S., Rochester, New York

  • Why Homeowners Choose High Falls Tree Service

    “This is for the tree taken down at my daughter’s - HUGE! It was gone in a flash, and the stump ground out. Great work! Punctual! Highly recommended!”

    — Gina M., Irondequoit, New York

  • Why Homeowners Choose High Falls Tree Service

    “You never know what you are going to get when you call for a contracting service. The best you can do is get recommendations. You can read the reviews on Yelp or Google. That was the case for my call for tree service. I read reviews and called a couple of companies. Some of them never returned my calls. High Falls Tree Service returned my call promptly, and the work was amazing. We had a 60-70ft pine dying in our front yard. They came out to remove it and said it would take two hours. Not only were they done in less than two hours, but they also cleaned up all the debris and chips in our driveway, my neighbors’ driveway, the street in front of the house, and even our little front porch. They were fast, efficient, and worked beautifully as a team. If you need tree guys, call for them.”

    — Doug S., Kings Ferry, New York

  • WHY HOMEOWNERS CHOOSE HIGH FALLS TREE SERVICE

    “I could not have asked for better service for the removal of a large tree from my yard than I received from High Falls. The quote was given the same day, and service was rendered on schedule. They needed to avoid my home, patio, shed, and a hot tub, and did so with the right equipment and crew, with no damage. They had this tree down in 4 hours, and with total cleanup. Price was very reasonable, and the crew was top-notch, friendly, and courteous. I wouldn’t hesitate to recommend them to anyone.”

    — Lynn Y., Rochester, New York